IT Capabilities and Organizational Change
Digging Deeper into the Banking Indusry
Area tematica: Organizzazione, IT, Operation & HR
Periodo:01/04/2008 - 01/04/2008
Abstract - The importance for organizational performance of aligning IT and organizational change is well recognized in the empirical literature (Croteau and Bergeron, 2001; King and Teo, 1997; Sambamurthy and Zmud, 1999) and there are many theoretical approaches that focus on this subject. In this study we use an emergent perspective (Sambamurthy and Zmud, 1999; Orlikowski and Iacono, 2001; Mitchell and Zmud, 2004) to show how IT capabilities can help management in strategic planning involving organizational change. The organizational change is studied according to process-level research (Van de Ven and Poole, 2004) and the findings describe how IT capabilities can drive this change. The context for our study is the Italian financial industry in its bid to be compliant with the MiFID directive. The method combines quantitative (questionnaire) and qualitative (focus groups) analysis to achieve reliable evidence and results. The sample is composed of 37 Italian financial institutions and the study focuses on theoretical and empirical work.